Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") are a binding agreement between you and Ryan and Dove, founders of Marrowe ("Marrowe", "we", "us"), the operator of the website at marrowe.app and the related email and processing services (the "Service").

By sending an email to any @marrowe.app address, by configuring your sales coordinator to copy an @marrowe.app address on Banquet Event Orders, by visiting our website, or by otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

2. The Service

Marrowe is an email-based service that:

• receives Banquet Event Orders ("BEOs") sent by you or on your behalf;
• parses BEO content using one or more large language model providers;
• returns a structured kitchen card by reply email and as a print-ready PDF attachment;
• composes an event page for each parsed BEO at a URL on marrowe.app;
• optionally produces a printed annual or lifetime book containing your event pages.

We may add, change, or remove features of the Service at any time, with or without notice. We will give reasonable advance notice of changes that materially reduce the Service's functionality.

3. Eligibility

You may use the Service only if you are at least eighteen (18) years old and capable of entering into a legally binding agreement under the laws of your jurisdiction. By using the Service, you represent that you meet these requirements.

4. How you "sign up"

The Service has no account creation step. You begin using it when a BEO email reaches an @marrowe.app address with you as the apparent recipient or copied party. You authorize us to:

• treat the email address from which a BEO is sent, or which is named as a recipient on a BEO, as belonging to a chef who wishes to use the Service;
• respond to that email address with kitchen cards and follow-up communications related to the events parsed from BEOs you send;
• compose event pages and a profile page on marrowe.app from BEOs we receive on your behalf.

You may opt out at any time by emailing hello@marrowe.app.

5. Acceptable use

You agree not to use the Service to:

• send content that is unlawful, defamatory, infringing, obscene, or harmful;
• send content that violates the privacy or other rights of any third party (including guests named in a BEO who have not consented to processing);
• attempt to gain unauthorized access to the Service or its infrastructure;
• scrape, harvest, or reverse-engineer any part of the Service;
• interfere with or disrupt the Service or other users.

We may suspend or terminate your access for any breach of this section without notice.

6. Your content

You retain all rights you have in the BEOs, photographs, notes, and other content you send to us ("Your Content"). You grant us a non-exclusive, worldwide, royalty-free licence to host, process, reproduce, adapt, publish (on URLs you control on marrowe.app), and transmit Your Content solely for the purpose of providing the Service to you.

You represent and warrant that:

• you have the right to send each BEO and each photograph you submit;
• publication of Your Content on a Marrowe event page or profile page will not violate any third-party right, contractual obligation (including any non-disclosure or confidentiality agreement with your employer or the venue), or applicable law;
• you have, where required, obtained any consents necessary to include personal information of guests (such as names linked to allergies) in a BEO sent to us.

We do not claim ownership of Your Content and will not use it for any purpose outside operating the Service for you.

7. Privacy

Our handling of personal information is described in the Privacy Policy, which is incorporated into these Terms by reference. You should read it before using the Service.

8. Fees

The core Service — receipt and parsing of BEOs, return of the kitchen card, and creation of digital event pages — is provided free of charge.

Optional products may be offered at the prices stated on the website at the time of purchase, including:

• a printed annual book of your year's events;
• a printed lifetime book at career retirement.

Prices are in Canadian dollars unless otherwise stated and do not include any applicable taxes, shipping, or duties. We may change prices for optional products at any time; the price in effect at the time you place an order is the price that applies to that order. All sales of printed books are final once the order has been transmitted to our print-on-demand vendor, except as required by the Consumer Protection Act (Alberta) or other applicable law.

9. ALLERGEN AND FOOD SAFETY DISCLAIMER

This section is critically important. Read it carefully.

Marrowe parses BEO documents using large language models, which produce results that are statistical, not deterministic. The kitchen cards we generate may contain errors, omissions, misclassifications, or hallucinations, including in the allergen and dietary-restriction sections.

You acknowledge and agree that:

• The kitchen card is a convenience, not an authoritative record. The original BEO, and any direct communication with the customer or guest, remain the authoritative sources of allergen and dietary information.
• You will independently verify every allergen, dietary restriction, and special instruction listed on a kitchen card against the original BEO before relying on it.
• Where life-threatening allergies (including but not limited to anaphylaxis risk) are involved, you will confirm the allergen, severity, and any cross-contact restrictions directly with the customer, guest, or event coordinator before service.
• You are solely responsible for food safety, allergen control, and compliance with all applicable food-service regulations in your jurisdiction.

Marrowe is not a food-safety system, a food-safety management plan, or a HACCP tool, and shall not be relied upon as one.

10. Service disclaimers

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting the foregoing, we do not warrant that:

• the Service will be uninterrupted, timely, secure, or error-free;
• the content of any kitchen card, event page, or other output will be accurate, complete, or reliable;
• defects in the Service will be corrected;
• the Service is free of viruses or other harmful components.

Nothing in this section is intended to exclude or limit any rights you have under applicable consumer-protection law, including the Consumer Protection Act (Alberta), that cannot lawfully be excluded.

11. Limitation of liability

To the maximum extent permitted by applicable law:

• In no event shall Marrowe, its directors, officers, employees, or contractors be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of business, loss of goodwill, or loss of data, arising out of or in connection with the Service, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not we have been advised of the possibility of such damages.
• Marrowe's aggregate liability to you for all claims arising out of or relating to the Service, in any twelve-month period, shall not exceed the greater of (a) the total amount you paid us for paid products in that period, and (b) one hundred Canadian dollars (CAD $100).

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the maximum extent permitted by law. Nothing in these Terms limits liability that cannot be limited by law (including liability for gross negligence, willful misconduct, fraudulent misrepresentation, or personal injury caused by our negligence).

12. Indemnification

You agree to defend, indemnify, and hold harmless Marrowe and its directors, officers, employees, and contractors from and against any third-party claim, demand, action, or proceeding, and any related liabilities, damages, costs, and expenses (including reasonable legal fees), arising out of or relating to:

• Your Content;
• your use of the Service in violation of these Terms or any applicable law;
• your breach of section 6 (your representations about Your Content);
• any food-safety or allergen incident arising out of your reliance on a kitchen card.

13. Termination

You may stop using the Service at any time. To delete your account and Your Content, email hello@marrowe.app from the email address on file with us. We will action the request as described in the Privacy Policy, section 9.

We may suspend or terminate your access to the Service immediately, with or without notice, if we reasonably believe you have breached these Terms, including section 5 (Acceptable use) and section 9 (allergen disclaimer responsibilities), or if continued provision of the Service to you exposes Marrowe to legal or operational risk.

Sections that by their nature should survive termination — including sections 6 (final sentence), 9, 10, 11, 12, and 14 — will survive.

14. Governing law and venue

These Terms are governed by, and construed in accordance with, the laws of the Province of Alberta and the federal laws of Canada applicable in that province, without regard to conflict-of-laws principles.

Subject to section 15, you and Marrowe submit to the exclusive jurisdiction of the courts of the Province of Alberta sitting in Calgary, Alberta, for any dispute arising out of or relating to these Terms or the Service. Each party waives any objection to that venue.

15. Dispute resolution

Before commencing any court proceeding, you agree to first contact us at hello@marrowe.app with a written description of the dispute and the relief sought, and to negotiate in good faith for at least thirty (30) days to attempt to resolve it.

Nothing in this section prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

16. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page will reflect the most recent change. Material changes will be communicated by email to active users, or by a prominent notice on the website, at least fourteen (14) days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

17. General

• Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and Marrowe regarding the Service.
• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• No waiver. Our failure to enforce a provision is not a waiver of that provision.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Notices. Notices to you may be sent by email to the address we have on file. Notices to us must be sent to hello@marrowe.app.
• Language. The parties have requested that these Terms be drafted in English. Les parties aux présentes ont demandé que ce contrat soit rédigé en langue anglaise.

18. Contact

Ryan and Dove, Marrowe
Email: hello@marrowe.app